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Shipping & Returns

Our goal at Computer Refurb is to make sure you are completely satisfied with your purchase.


We take pride in the quality of the products we sell. If you are not satisfied with your purchase please follow our return policy, and we will facilitate the return of your item to us. We offer 90 Days Warranty* on all items unless stated otherwise in the product listing. All products are tested fully functional prior to leaving our facility. Warranties may be void if returned items are insufficiently or improperly packaged and/or damaged and may be returned to the Customer.


To return an item for any reason, contact our Sales Department first. Returned items without an approved RMA (Return Material Authorization) number will not be processed. Contact us by email, info@k-tekcomputers.com; or phone, 512-819-0001. We are available, Monday to Friday from 8am to 5pm Central Standard Time.

Received the wrong product?

Contact our Sales Department within 72 hours of receiving the product. We will issue a RMA number to the Customer to ship the item back to us at the company's expense. Customer is responsible for shipping the item in its original condition and packaging. After we receive the item, we will ship the correct product to the Customer at no additional charge.

Received product not working?

If an item does not function, contact our Sales Department immediately. We will issue a RMA number to the Customer to ship the item back to us. Customer is responsible for shipping the item in its original condition and packaging within 7 days of receiving the item to avoid paying shipping charges. When we receive the product, our technical staff will determine if the item is defective and will repair or replace the item with an identical product. No refunds will be issued for defective products unless the item is no longer in stock. We will ship the repaired or replacement item back to the Customer for no additional charge.

Received a damaged package?

If your package arrives damaged, DO NOT open the package. Immediately contact our Shipping Department by phone,  512-819-0001. We are available, Monday thru Friday from 9am to 5pm Central Standard Time. We will coordinate the entire process for the Customer.

Want a different product?

To exchange a product for another, ship the item back to us in its original condition and packaging. Customer is responsible for the shipping charges both ways. If the exchange item is insufficiently or improperly packaged and/or damaged, no exchange will be made and the item will be returned to the Customer. After we receive the exchange item, we will send the Customer another item of equal value and issue a credit if applicable. 

Changed your mind?

Customer is responsible for shipping the item in its original condition and packaging back to us including shipping charges. If the returned item is insufficiently or improperly packaged and/or damaged, no refund will be made and the item will be returned to the Customer. After we receive the item, we will issue the Customer a refund of the product price minus a 15% re-stocking fee and shipping.   Should you choose to cancel your order before the 5 day processing period is up, your refund may be subject to a 5%-8% processing fee.

*We do not warranty batteries, software, or operating systems. We test all batteries fully functional prior to leaving our facility. If your battery does not hold a proper charge of 30 minutes or more within 7 days of receiving your item, we will replace it. Customer is responsible for shipping the battery back to us within 7 days. Customer must follow the RMA process above.

 

Shipping

Processing Period: Your order is thoroughly reviewed by our Payments Department to verify the order is accurate, the payment method is valid, and that you are authorized for use of this payment method. Once your order has passed the review by our Payments Department, it is sent to our warehouse for shipment where it will be handled based on a queue using your order number. If the item(s) on your order are in-stock, we will ship them as soon as possible from our Georgetown, Texas warehouse. If the item(s) on your order are out of stock, they will not be shipped until we received and processed the backordered item(s) at our warehouse.

TRANSIT TIME:
Ground: 1 - 5 Business Days
Second Day Ground: 2 Business Days
Next Day Air: - 1 Business Day

TOTAL TIME FOR DELIVERY:
Total time is based on the amount of time it takes for payment to get authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 8 days for in-stock items.